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Luxury Hilton Head Spa FAQ

This is a place where scents free the mind, melodies inspire the spirit and massage nourishes the soul. This is a place where your senses are your guide, in this place, everything else falls away and all that’s left is you. Amidst the palmetto-lined boardwalks, winding through lush gardens, serene fountains and enchanting lagoons rests a heavenly oasis.

Hours of Operation – 9:00am – 6:00pm (hours vary seasonally)
Open until 8pm on Fridays & Saturdays


Heavenly Spa by Westin Policies

Guests of the Heavenly Spa by Westin must be at least 18 years of age. Salon treatments are available for guests under 18 with parental supervision. See Spa associate for more details about this policy.

For the courtesy of our guests, cellular phone use is prohibited within the spa premises.

The Westin and the Heavenly Spa by Westin are not responsible for lost, stolen, or misplaced items.

All spa treatment prices are subject to change without notification.

Reservations

We encourage our guests to schedule their appointments five to seven days in advance to ensure your preferred treatment or therapist is available. Preferences for male or female therapists should be requested at the time of booking. All reservations must be secured with a major credit card and telephone number. To schedule your day, please call our spa front desk at 843.681.1019.

Arrival & Check-In Procedure

For the optimal experience and to guarantee your service starts on time, we recommend that you arrive at least 30 minutes prior to your scheduled appointment time.

Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other guests.

Cancellation Policy

Cancellations must be made 24 hours in advance of your appointment and 48 hours before any combination of services or Spa Night services. A 50% charge will be applied to all late cancellations. No shows will be charged in full.

Cancellations must be made 24 hours in advance of your appointment and 48 hours before any combination of services or Spa Night services. A 50% charge will be applied to all late cancellations. No shows will be charged in full.

Shower

A quick shower just before your massage, body treatment, is relaxing and washes off any salts, sand, minerals or chemicals that could clog the pores when mixed with oils or other treatment products.

Gratuities

For your convenience, a 20% gratuity will be added to all services. Note, this gratuity is adjustable upon checkout, based on your satisfaction with services received.

Create Your Personal Spa Ritual

Please allow yourself time to indulge in a complete spa experience. To improve the benefits of both your treatment and overall well-being, begin your visit with preparatory hot-and-cold contrast hydrotherapy, for a duration of 30 minutes or less. This program can be enjoyed within each gender-specific locker room:

  • 5-minute Sauna; dry heat for muscle recovery and pain relief
  • 5-minute Steam; wet heat to flush toxins from the body and improve breathing
  • 30-second Cold Shower; to stimulate circulation
  • 5-minute Rest
  • 10-minute Vitality Hot Tub; to boost the immune system and promote relaxation
  • 30-second Cool Shower; to regulate body temperature
  • 5- to 10-minute Rest before your spa treatment; enjoy infused water or tea

Once your spa treatments are complete, it is important to rest for at least 20 minutes to receive the most benefit. Relax in our post-treatment lounge or in one of our oceanfront pools.

Spa guests 18 years and older are welcome in all areas of the spa, including locker rooms and lounges. Salon services are available to younger guests when accompanied by an adult.

Communication

Prior to the start of your service, tell your therapist the areas you would like to focus on, and any areas to be avoided. During your service, let the therapist know if you feel any discomfort. Communication is the key to getting what you want out of your experience. Keep in mind that all bodywork is similar to exercise in that, lactic acid and other toxins are released from the muscles. This may cause some soreness for up to a few days.

Retail & Accessories

Take your spa experience home with a selection of unique and distinctive gifts. Share the experience with someone special with our custom gifts and spa packaging.

Gift Certificates

Give the gift of priceless serenity and stress relief to someone you care about. Heavenly Spa by Westin gift certificates are perfect for any occasion and are available for individual treatments, spa or bridal packages or predetermined denominations.


Nourish + Inspire